If basic troubleshooting does not solve your issue, then we suggest submitting a ticket request. When filling out the field, please help us by being as detailed as possible in your description of the issue. When possible, try including the following:

• Date and Time of the incident

• Pictures and/or videos

• Serial # of the device you are using

The above greatly help in speeding up the resolution process.

Your ticket can be in 4 states:

• New

• Work in Progress

• Need More Info

• Solved

We will send you an email as your ticket passes you through each state and updating you along the way. If you have additional questions, or more information to add to your ticket request, please send an email to support@medability.de

Thank you!

The Support Team