A common issue is the instruments not being tracked while in the SimBone application. While there could be more than one cause for this, the most common are:

• the DriveBay has not been turned on

• The sensors are plugged into the wrong color-coded slot

• The sensor might be rotated 180 degrees and plugged incorrectly into the sensor holder

• The sensor cable might be damaged

If you believe that you have taken all the appropriate troubleshooting steps and the problem has not been resolved, then please reach out to support@medability.de to work with a support team member or submit a ticket to have a support team member directly contact you. A remote calibration test will be conducted to confirm whether or not the sensor has been damaged and what additional steps should be taken.