Bone Model is Not Being Read (NFC Users)
For users that have the NFC Tag feature, placing a bone model in the simulator will have it automatically detected by the system. Some users have reported that system does not always detect the bone model.
Instead of having the NFC reader plugged into the simulator DriveBay, try plugging the NFC reader directly into the laptop. To do this:
Locate the USB A-A cable and plug it into the simulator in its designated slot
Plug the other end of the USB cable into one of the free slots on the laptop
You should hear an audible "beep" sound from the simulator. This means the NFC reader is active
After taking these steps, confirm that placing a bone model in the simulator leads to automatic detection. If the NFC reader does not activate, or if you are still having trouble with bone models being detected, please create a ticket so that the support team can look further into the issue.